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Wysłany: Sob 22:32, 17 Sie 2013 Temat postu: Your All Important First Impression in Class |
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Your All Important First Impression in Class
You don't get a second chance of a first impression - not with this group anyway,[link widoczny dla zalogowanych]. So it's good practice to get it right,[link widoczny dla zalogowanych].
Similarly,[link widoczny dla zalogowanych], a trainer whose introduction to the session is slow, ponderous or unsure is setting up a low level of expectation and energy in the participants. This is difficult to alter. It is like a juggernaut set rolling in one direction that becomes incredibly difficult to divert into any other direction.
If the first few moments of a training session seem halting and insecure,[link widoczny dla zalogowanych], sparks of dread shoot through each participant's head and connect with everybody across the room. Without a word being spoken, disappointment spreads around the room like a Mexican wave,[link widoczny dla zalogowanych], 'It will be a long day. I am already bored and unsure and we have not even started yet'.
The problem is that once a trainer sets up those expectations it becomes very hard to undo them,[link widoczny dla zalogowanych].
One may argue that if you start off slowly then you can steadily improve as you move on,[link widoczny dla zalogowanych]. However experience as a public speaker suggests that this is not the case. So I would recommend that the opening of a training is regarded as a 'set piece' that should require a lot of consideration and attention,[link widoczny dla zalogowanych].
If the opening comes across as clear, concise and controlled, psychologically the participants will settle back in the same way as a good friendly welcome over the intercom from an airline pilot makes the passengers relax and feel they will be in safe hands during the ensuing flight.
We should never forget that as a training session starts some of your participants may be arriving late or have just come from their offices or answered a text or phone call, so it is important that a good, solid, confident opening gathers their attention and helps them leave all their other issues outside the training room.
Therefore the introduction should gather the participants together,[link widoczny dla zalogowanych], give them a positive anticipation for what is coming next and give them a sense that they are about to embark on an interesting,[link widoczny dla zalogowanych], valuable and worthwhile journey.
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