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Wysłany: Śro 12:24, 04 Wrz 2013 Temat postu: www.vivid-host.com/barbour.htm Want Business Phone |
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It is also important to just write down one word in capital letters on your sheet of note paper: LISTEN. In our rush to get our thoughts, ideas, and viewpoint [link widoczny dla zalogowanych] across, it’s tempting to concentrate on what we want to say and to ignore [link widoczny dla zalogowanych] (or pay scant attention to) the other person’s side of [link widoczny dla zalogowanych] the conversation.
Once you’ve determined what you need to accomplish in [link widoczny dla zalogowanych] your phone call, you can then make a few notes as to the key points that you need to touch upon. As part of this, make a list of some of the key questions you need to ask so as to better understand the other person’s point of view and to confirm that they understand your primary points also.
Preparing for our telephone calls, reminding ourselves to listen, and banishing the temptation to interrupt are three smart ways to improve the efficacy of your business calls. Put them into action today, and see the difference that they’ll make for you.
As business people, much of our time is spent communicating via email, through meetings, or in person-to-person conversations. For plenty of us, [link widoczny dla zalogowanych] telephone communication is also an important part of our business lives. Unfortunately, though, it is one of those elements of business [link widoczny dla zalogowanych] that we hardly think about. With just a few quick tips and techniques, though, you can markedly increase the efficacy of your telephone calls.
Those of us who are marketing strategy consultants have found that the most vital thing to do before a business call is to take a few moments to prepare. As basic as this is, most business people do not do it. Ask yourself what the purpose of the call will be. Become extremely clear [link widoczny dla zalogowanych] in your mind as to the one thing that you want to attain in your [link widoczny dla zalogowanych] upcoming telephone call.
Marie Elwood runs Increased Results in Atlanta, Georgia, one of the best marketing consulting firms for consumer insights and new product development.
And as well as listening, many of us also have an issue with cutting in and interrupting the other person. We begin [link widoczny dla zalogowanych] finishing their sentences for them, convinced that we [link widoczny dla zalogowanych] know what they are about to say or that we are able to help them explain themselves. This is an unattractive and unwise habit. It is rude, and offensive, to barge in with [link widoczny dla zalogowanych] our know-it-all mannerisms and to stop our conversational partner from having their say in the matter. Not just that, but when we jump straight into somebody else’s sentence to finish it for them, we assume that we completely understand what they are thinking… And much of the time, we are further [link widoczny dla zalogowanych] off-base then we think.
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